This has to be my new favorite product. Okay, so my last post told about my frustrations with technical support. After my last response to them, I provided them the .nfo file that they wanted, and explained my concerns. In return, their support guy turned around, using their own tool, Jing, and gave me a little video with audio to explain what the .nfo file contains, and what precisely he was looking for.
He also showed me how with Windows Vista, some drivers are still being updated, and he found a new update for my video driver. I’m going to install that and see what happens.
I responded back to him and thanked him profusely. Seriously. How cool is that that he used their own product to provide what is now excellent service. Perhaps I was just cranky and tired earlier.
Moral of the tech support story: a little goes a long way. And use visuals and audio when you can. Jing can help you do that.
by Beth from Avenue Z, on August 11 2008 @ 7:57 am
Jing does rock! It’s a fantastic tool for giving clients feedback. I hope it’s working for you now.